We want you to love your laaaik it. find.
Our returns and refunds policy is intended to be clear and fair and operates subject to applicable South African consumer protection legislation.
Nothing in this policy removes or limits any consumer right that cannot legally be excluded or limited.
Where applicable under South African law, a consumer may have a right to cancel an electronic transaction without giving a reason within the applicable cooling-off period, subject to the exclusions and requirements provided by law.
Where this statutory right applies, the direct cost of returning the goods may be payable by the customer.
We will process applicable refunds in accordance with the relevant legal requirements.
If you wish to request a return, please contact us through WhatsApp or email as soon as possible and provide:
We will provide the appropriate return instructions. Please do not send an item back without first contacting us.
Where a return is permitted under applicable law or this policy, the item should be returned in the condition required by law and, where reasonably applicable:
These requirements do not remove or limit any statutory consumer right.
If an item is defective, unsafe, materially damaged or does not comply with the description or applicable consumer protection requirements, please contact us.
We will assess the issue and provide the remedy required by applicable law.
If you receive an item that is materially different from the description provided on our website or in our WhatsApp communication, please contact us as soon as possible.
We will assess the matter and, where applicable, arrange the appropriate return, replacement or refund.
Pre-loved and vintage items have had a previous life. Minor signs of wear, age or use may therefore be present.
These characteristics will not automatically constitute a defect where they are consistent with the disclosed condition of the item.
Where we identify significant damage, stains, alterations or other material condition issues, we will disclose them where reasonably possible.
Many laaaik it. products are one-of-one or available in very limited quantities. For this reason, an exchange for the identical item may not be possible.
Where a consumer has a statutory right to a remedy, that right will apply regardless of whether a replacement item is available.
Sale and marked-down items remain subject to applicable consumer rights.
A reduced price does not remove statutory rights relating to defective, unsafe or materially misdescribed goods.
Where a refund is approved or required, we will process the refund using the applicable payment/refund process.
Refund timing may depend on the payment provider and banking system.
Where a specific refund period is prescribed by law, that period will apply.
Where the law requires the supplier to bear the return delivery cost, we will make the appropriate arrangements.
Where the law permits the direct cost of return delivery to be charged to the customer, that cost will be the customer's responsibility.
For returns or refund requests:
WhatsApp: 0627629261
Email: hello.laaaik@gmail.com